Complaints Procedure

Making A Complaint

Initially, we encourage you to communicate your concerns with the agent you’ve been in contact with. If the outcome is not satisfactory, we advise reaching out to the Manager for a comprehensive investigation into your grievance.

Should you feel compelled to escalate your dissatisfaction regarding the counsel or services we’ve provided, please connect with us through the following channel:

Email: info@4m9.bdb.mytemp.website For an expedited and effective resolution, please include:

– Your full name and address
– The full name of the involved representative
– The address of the potentially implicated property
– A phone number for daytime contact
– An explicit account of your grievance

Subsequent Steps

Our goal is to initiate the resolution process on the very day your complaint is received. If further investigation is required, our protocol is to:

– Send a formal acknowledgment of your complaint within 10 business days.
– Inform you about the individual in charge of your case, including contact information.

We are committed to a swift resolution, but if the situation extends beyond 8 weeks, we will update you on the status.

After thorough investigation, 4Front Properties will issue a conclusive statement in writing, outlining our definitive stance.